Complaints Policy

At Belgrave PharmHealth, we aim to provide the highest possible standards of service to our customers and thrive to improve at every opportunity. We appreciate that there may be times when you may want to share your feedback, suggestions, or complaints. If, for any reason, you are dissatisfied with our service, please contact us, and we will fully investigate the issue and provide you with a detailed response to your complaint.

We focus on making improvements and therefore ensure a prompt response and a quick resolution to your complaint. We will record all complaints on a complaints form, which will be managed by Belgrave PharmHealth. If you wish to fill this in yourself, please call us so we can provide it to you. If you are dissatisfied with the outcome of your complaint, we can refer this to a manager who will address your complaint as soon as possible. We will acknowledge your complaint within 7 days. Please note that, depending on the complaint, it may take up to 28 days for an update or outcome.

Please email us at: belgravepharmhealth@gmail.com Telephone us at: +44 114 358 1973

Alternatively, please write to:

Belgrave PharmHealth Complaints Department 20 Asline Road Highfield, Sheffield S2 4UJ United Kingdom

If you are not satisfied with the response and would like to take the matter further, you can complain to the people who inspect Belgrave PharmHealth at:

General Pharmaceutical Council 25 Canada Square London E14 5LQ Telephone: 0203 713 8000

The Local Government Ombudsman Telephone: 0300 061 0614

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