Last updated: 27 May 2026
We are committed to providing safe, professional and respectful care. If something has gone wrong or you are unhappy with any part of our service, we want to hear about it so we can put it right and improve.
How to make a complaint
You can raise a complaint in whichever way suits you best:
- In person or by phone: speak to a member of our team, or call 0114 358 1973.
- By email: [email protected], marked for the attention of the Superintendent Pharmacist.
- By post: Superintendent Pharmacist, Belgrave PharmHealth | 20 Asline Road | Sheffield | S2 4UJ.
Please give us as much detail as you can, including what happened, when, and what you would like us to do. With your consent, it helps to include relevant dates and any reference details.
How we handle your complaint
- We will acknowledge your complaint within 3 working days.
- It will be reviewed by our Superintendent Pharmacist, Sohail Shafiq, or a senior member of the team.
- We aim to provide a full response within 20 working days. If we need longer (for example for a complex clinical review), we will keep you informed of progress and the reason for any delay.
- We will explain what we found, apologise where appropriate, and tell you what we have done or will do to prevent it happening again.
Confidentiality
Your complaint will be handled confidentially and will not affect the care you receive. In line with our professional duties, we will not discuss or confirm a person’s patient status with anyone who is not entitled to that information.
If you are still not satisfied
If we cannot resolve your complaint to your satisfaction, you can escalate it to the relevant body:
- General Pharmaceutical Council (GPhC) — the regulator for pharmacies and pharmacists. pharmacyregulation.org, 020 3713 8000.
- Care Quality Commission (CQC) — where relevant to regulated activities. cqc.org.uk.
- NHS services: for NHS-funded care, contact your local Integrated Care Board, or the Parliamentary and Health Service Ombudsman at ombudsman.org.uk.
- Information Commissioner’s Office (ICO) — for complaints about how we handle your data. ico.org.uk.
Feedback
You don’t have to wait for something to go wrong — we welcome feedback of any kind, as it helps us keep improving. Thank you for helping us provide better care.